Broken or exposed glass
Say whether the pane is cracked, missing or leaving the building exposed. For an unsecured opening, call to discuss temporary protection and the repair.
Glass & door repairs for your buildings.
Can the opening be secured?
If glass leaves the property exposed or a door will not lock, call. Do not wait for a form reply.
Call (206) 330-9103Opening secure? Plan the glass or door repair.
Request a facility quoteTell us your city or ZIP, what is wrong and whether the building can be secured.
For facility teams across Seattle and Puget Sound.
Check your service area
What has changed at the opening?
You do not need to diagnose the hardware. Describe what you see or what happens when someone uses the door.
Fogged glazing
Tell us which pane is cloudy and whether the opening is otherwise secure. We inspect the glass and frame to determine whether glass-only replacement is appropriate.
Glass replacement options
Door dragging or slamming
Describe scraping, a heavy swing, slamming or oil around the closer. The door, frame and hardware need review before choosing a repair.
Door not latching or locking
Say whether the door reaches the frame, catches the latch and locks. If the building cannot be secured, call rather than sending a planned inquiry.
Door assessment and repairSecuring a shared entrance.
A customer's account of help after apartment-building glass was broken. The photographs above show separate openings.
"Glassma helped secure the front door to our apartment building after the door and window glass had been broken."
The details that can follow.
Make the first contact with the issue and security status. Then coordinate the repair around the people using the building.
Start a planned inquiryAccess and tenant restrictions
Identify who can open the site, the operating hours and when tenants or customers use the affected entrance. Share delivery restrictions and the times the building can accommodate work.
Approval, billing and records
Before work begins, agree the scope and approval requirements. Discuss property-level billing or centralized invoices, and specify the photos, service history or insurance records your team needs.
Coordinating several properties
Keep each address with its opening, issue, site contact and access restrictions. Add the approval or billing reference and requested records for that location so the scope can be reviewed by property.
Maintenance and contract scheduling
Discuss the buildings, traffic levels and doors that need inspection. Leaking closers, worn pivots, missed latches and weatherseal damage can inform the plan. Confirm scope and available scheduling arrangements rather than assuming a standing appointment.
Before you send the request.
Frame reuse, several sites and working around an occupied building.
Can one request cover several properties?
Yes. Identify each site, the affected opening and its access requirements. We can discuss a coordinated scope and scheduling across the locations.
Can you replace failed glass without replacing the window frame?
Often, when the frame and surrounding system are still sound. We inspect the opening to confirm whether glass-only replacement is appropriate.
Do we need the full work order before contacting you?
No. Start with the city or ZIP, the issue and whether the opening can be secured. Property details and safe photos can follow by email. Scope approval and access arrangements come before the work.
Can we arrange ongoing maintenance?
Glassma offers preventive maintenance planning for commercial properties. Discuss the locations, doors and inspection needs to establish the scope and schedule. An inquiry does not establish a maintenance contract or standing appointment.
Can we keep the building open during the repair?
Share the operating hours, tenant or customer traffic and restrictions around the affected opening. Access and the work schedule need to be agreed with the building team. Do not assume the entrance will remain usable throughout the work.
Start with a short inquiry.
If the property cannot be secured, call (206) 330-9103 instead of waiting for a form reply.
Tell us about the opening
City or ZIP, the issue and whether the opening can be secured. That is enough to start a planned repair inquiry.
Sending a request does not book an appointment. We will confirm the details and next step with you.
You can also request a quote by phone or email.
Send the work-order details by email
Use one entry per property. Photos can follow if you can take them safely.
- Property address and affected entrance or pane
- On-site contact and who can provide access
- Operating hours, tenant traffic and delivery restrictions
- Approval contact and billing reference
- Photos, invoices or other records your team needs
After the inquiry
Review the scope
We assess the work and provide a scope for approval, including the billing and record requirements discussed.
Agree access
Coordinate the work schedule with the building team and any affected tenants.
Close the work order
Review the repair, cleanup and agreed job records, along with any follow-up work.
Open a chat with our team before sending your inquiry.
