Questions about work we’ve completed?
If something seems wrong with an installation, contact us with your service date and a description of the issue. We’ll check your warranty status and arrange an assessment.
Workmanship and product coverage.
Workmanship concerns relate to installation. Manufacturing defects are handled through the product manufacturer's warranty.
Confirm your project's terms
Check your invoice and warranty certificate for the coverage and duration that apply to your installation. Contact us to confirm the terms before relying on a general warranty description.
How installation issues are assessed
- Poor fitting, door misalignment or hardware problems
- Coverage distinctionWorkmanship coverage when caused by installation.
- Leaking seals or fogging glass
- Coverage distinctionWorkmanship coverage when caused by improper sealing or installation.
- Accidental breakage, vandalism or break-ins
- Coverage distinctionOutside workmanship coverage.
- Normal wear or building movement
- Coverage distinctionOutside workmanship coverage.
- Glass manufacturing defects
- Coverage distinctionSeparate manufacturer warranty review.
Looking at the work behind the issue.
The distinction between workmanship and product coverage applies to window and storefront glass, door repairs and the permanent replacement installed after a temporary board-up.
If something seems wrong with an installation, tell us what you've noticed. We'll check your warranty status and arrange an assessment.
What to have readyYour records help us review the work.
Keep your invoice and warranty certificate. These are the starting point for confirming the terms of your installation.
When you contact us
- Have your invoice and warranty certificate available.
- Include your service date and a description of the issue you've noticed.
Can't find your records?
Share your name, property address and approximate service date directly with us so we can look up the work.
Need help with completed work?
Call or email with your service date and the issue you've noticed. We'll review the work and confirm the next step.
