Glass & door
repair FAQs.

Tell us your city, what is wrong, and how to reach you. You do not need measurements or the name of a part to get started. Photos can help us understand the problem if you can take them safely.

The price depends on the glass size and type, any damaged frame or hardware, and access to the work area. Temporary board-up can add a separate cost. Your written quote sets out the items and charges for your job so you can review them before approving the work.

Visit and after-hours charges need to be confirmed for your job before you book. Sending a quote request does not authorize a paid visit or repair. Check the visit charge as well as the repair price when reviewing your quote.

No. Sending the form starts a conversation about your repair. We will need to agree the next step, any visit charge, and an appointment with you. Call for urgent help rather than waiting for a reply to the form.

Timing depends on the damage, available parts, and whether the glass needs to be made to size. We will agree the installation date with you once the repair requirements and availability are known. If a broken window or door leaves the property exposed, call about temporary protection while the permanent repair is arranged.

Glass replacement quotes may include the warranties below. Your written quote identifies the coverage included with your job. Installation: one year for installation faults such as sealing, alignment, or fitting, corrected at no extra cost. Seal failure: ten years for insulated glass units up to 35 square feet. If a failed seal causes moisture between the panes, the replacement unit is covered. Labor after the installation warranty ends, travel, rental equipment, and special permits are excluded. Glass breakage: two years, with one replacement per glass and a 15% deductible. Travel, rental equipment, and special permits are excluded. For door and hardware repairs, check the product and installation coverage listed in your quote.

Your proposal sets out any deposit and the payment schedule for your job. The amounts and due dates depend on the agreed work. Review that schedule before accepting the proposal.

Often, yes. If the frame and the part holding the glass are in good condition, the glass may be replaced on its own. Some window designs or damaged frames need more work. We check the existing window before recommending what to replace.

Moisture between the panes usually means the seal around the glass unit has failed. Wiping the inside or outside surface will not remove it. The sealed glass unit can often be replaced while keeping a sound window frame.

Not always. Moisture you can wipe off the room-side glass can come from humidity and temperature changes. Moisture trapped between the panes is different. Tell us where you see it and whether it wipes away.

Usually, both panes are replaced together as one sealed glass unit. This restores the sealed gap between them. It does not necessarily mean replacing the window frame; we check its condition and how the glass is fitted first.

It depends on where the glass is used. Doors and other places where someone could hit the glass may need safety glass. We check the location and the type of glass needed before ordering a replacement.

Often, a hinge, lock, closer, or alignment problem can be repaired. A damaged door or frame may need replacement. We check how the door moves, closes, and locks to work out which parts need attention.

The latch may no longer line up with the metal plate on the frame. Worn hinges, a shifted frame, or tight weatherstripping can cause this. Replacing the lock alone may not solve it.

Worn hinges, a shifted frame, or too little clearance above the floor can make a door rub. Tell us where it catches and whether the problem changes with the weather. That helps us understand what needs checking.

The closer may need adjustment, or it may be leaking oil or damaged inside. We check the door and closer together. A leaking or damaged closer may need replacing.

Not always. A similar-looking part may not fit or work safely with your door. The door weight, screw positions, opening direction, and any fire-rating requirements matter. Have the existing part checked before buying a replacement.

Keep people and pets away from the damaged opening and avoid handling loose glass. Call (206) 330-9103 with your location and explain whether the entrance can close and secure. If someone is in immediate danger, call emergency services.

Yes. Call (206) 330-9103 about broken glass or a door that will not lock, including outside normal business hours. Give us your city and describe the damage so we can confirm availability and an estimated arrival time.

Board-up provides temporary protection when a broken window or door leaves the property exposed and the permanent repair cannot happen yet. It can help while replacement glass is being made or parts are on order.

Temporary board-up and replacement glass are separate parts of the work. Your quote needs to show which are included, along with any visit, disposal, and installation charges. A board-up price on its own does not mean replacement glass is included.

That depends on when the replacement glass or parts are ready and when installation is booked. Confirm the follow-up date when the board-up is arranged. Let us know if the boards loosen or the damage gets worse.

Glassma serves Seattle and the Puget Sound region, including Bellevue, Lynnwood, and Tukwila. Give us your city or ZIP code so availability for the property and the type of work can be confirmed.

Yes. Tell us what is wrong, who owns or manages the property, and who can approve the work. We need permission and access arrangements in place before booking the repair.

Tell us your business hours, delivery times, access restrictions, and who we should contact on site. We use those details to plan the visit with you. The time and any temporary changes to access need to be agreed before work starts.

Make sure we have the site contact and know about parking or access restrictions. Keep people and pets away from damaged glass. Ask what needs moving before the visit, and leave damaged glass, doors, and frames in place.

Check that removal, disposal, and cleanup are included in your quote. Tell us if broken glass has spread into rooms, across a walkway, or around a business entrance, so the quote can account for the affected areas.