Emergency help.
An exposed opening. A door that won’t secure. Start with what needs attention.
Exposed or broken opening
Help for an opening that needs attention now.
Door that will not secure
Get to the cause of a door that won’t lock or close.
Keep people away from damaged glass and avoid forcing a door that is jammed. If there is an immediate threat to personal safety, contact local emergency services.
Tell us what isn’t working.
A sentence about the problem is enough to start. We’ll help you understand the repair options and what happens next.
Questions when it is urgent.
Immediate protection and the permanent repair are separate decisions.
Talk to Glassma01What should I do if glass is broken or the door will not lock?
Keep people and pets away from the damaged opening and avoid handling loose glass. Call (206) 330-9103 with your location and explain whether the entrance can close and secure. If someone is in immediate danger, call emergency services.
02Can I call about damage outside normal business hours?
All three Glassma Google Maps listings show 24-hour opening. Call (206) 330-9103 to confirm current availability and an estimated arrival time for your location. Listed opening hours are not an arrival-time guarantee.
03Should I wait until I know the exact glass size before calling?
No. Call with the location and a description of the damage. Explain whether the opening is exposed and whether people need to use it. Measurements and a replacement specification can follow once the immediate needs are understood.
04Can the door be secured before a permanent repair is ready?
That depends on the damage, the available hardware, and how the entrance is used. Call to discuss the immediate condition. Any temporary measure must account for people using the doorway and the final repair still needed.
05Does a board-up price include the replacement glass?
Do not assume it does. Temporary protection and permanent replacement are different stages. Ask for a written breakdown showing attendance, board-up, disposal, replacement materials, and installation as applicable.
06Can broken glass be replaced on the first visit?
Sometimes the right replacement is available, but custom size, safety treatment, tint, or a sealed unit can require an order. Ask what can be secured immediately and what needs a later installation visit.