Front door won't lock tonight? What to do next
Get help for a door that will not secure: who to call, what to report, how to keep an exit usable, and what the first repair visit may involve.

Understand the problem, weigh up the repair options, and work out what to do next.
Repair options, common faults and what to check before arranging work.
Quick questions? Read our FAQsGet help for a door that will not secure: who to call, what to report, how to keep an exit usable, and what the first repair visit may involve.
Locate window condensation, understand the difference between glass and whole-window replacement, and know what to check before ordering.
Understand a slamming entrance, a door that stops before latching, and an oil-leaking closer. Learn what to report and when adjustment may not be enough.
Distinguish surface damage, hardware faults, and damaged fixing points, then compare local repair with frame replacement.
Find out when cracked window repair means replacing the glass, why a double-pane unit may need replacing, and when the frame can stay.