Your glass or
door repair.
Cracked glass, foggy panes or a door that will not close? Here is how we take your home or business repair from the first enquiry to the finished work.
First, we talk
about your repair.
The Glassma team uses the phone number or email you provide to discuss the problem and the next step. If photos would help, you can email them after sending your request.
An enquiry starts a conversation. It does not book a visit or authorize paid work.
- Your enquiry
Tell us what
needs attention.Describe the problem in your own words. You do not need measurements or the name of a part to get started.
- Send the basics
- Your name, phone number or email, and a short description. Include your city or ZIP code.
- Flag urgent damage
- Tell us if there is loose glass or the window or door will not close and lock.
- Our assessment
Find the right
repair.We discuss the problem with you, then assess the glass, frame and moving parts to explain your repair or replacement options.
- What can stay
- A damaged pane does not always mean a whole new window. The frame may still be usable.
- What we check
- We confirm measurements and compatible glass or hardware before ordering.
- Your approval
Know the price.
Agree on the work.We discuss the proposed work, price and timing with you before you decide to go ahead.
- The quote
- Review the repair and materials, any visit charges, and the removal and cleanup included.
- The appointment
- We agree on access and timing. Custom glass or specific hardware may need ordering first.
- The finished repair
Complete the work.
Check the result.We carry out the agreed repair and check the finished fit. For doors and opening windows, we also check how they move, close and secure.
- Before we leave
- Review the finished work and the cleanup included in your quote with the team.
- Afterwards
- Contact Glassma if you have a question about the repair or caring for the glass and hardware.
A broken window.
Questions answered.
Shaun contacted Glassma after a ladder broke a window. His review describes help from May and the team's installation and glazing work.
“May answered all my questions and was very professional. The process was very easy and the result was quick!”
Some repairs
take two stages.
If broken glass leaves the property exposed, temporary protection may come first. The permanent repair follows when the correct glass or parts are available.
About temporary board-upSeattle &
Puget Sound.
Tell us your city or ZIP code to confirm availability for your home or business.
Elsewhere in Puget Sound?
Check your service areaCity positions shown, not service boundaries.Map: Natural Earth
Before the visit.
Fees, preparation and what your quote covers.
Ask about your repair01Is there a call-out or assessment fee?
Confirm any visit, assessment, and after-hours charges with Glassma before arranging attendance. Sending a quote request does not authorize a paid visit or repair. A written estimate should separate those charges from the permanent work.
02How should I prepare for an agreed repair visit?
Confirm access and the on-site contact, and explain any parking, tenant, or business restrictions. Keep people and pets away from damaged glass. Ask the team what needs moving; do not dismantle a damaged opening to prepare for a visit.
03Will the quote include broken-glass removal and cleanup?
Ask for removal, disposal, and cleanup to be included explicitly in the scope. Describe any glass inside rooms, on a public walkway, or in a business entrance so the area affected is understood before work is priced.
04Is the repair covered by a warranty?
Ask which workmanship and product warranties apply to the proposed repair, and request the terms in writing. Coverage can differ between the glass, hardware, and installation; the estimate should identify the applicable terms.